Refund policy

Warranty/Disclaimer:
EarthVibe Organics LLC makes no warranty expressed or implied, concerning the uses of this product other than indicated on this label. Buyer assumes all risk of use or handling of this material. In no event shall EarthVIbe Organics LLC be held liable for any damages resulting from use, misuse or handling of the product. The exclusive remedy of the buyer for all claims shall be return of the purchase price of the product, at the discretion of the seller.

Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the exact same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at earthvibeorganics@gmail.com. Please note that returns will need to be sent to the following address:

EarthVibe Organics LLC
34972 Newark Blvd. #120 
Newark, CA 94560

If your return is accepted, we will notify you via email. You will need to pay for all return shipping and ship the product to the address above. When the product is received in the same condition it was received, you will be issued a refund.

You can always contact us for any return question at earthvibeorganics@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at earthvibeorganics@gmail.com.